Expert Returns Management Services By QuickBox Fulfillment

Returns processing is an important and necessary part of every business, and especially for those selling direct-to-consumer.

Allowing online customers to return products without frustration helps replicate the in-store retail shopping experience and build customer relationships. When done well, it can even help increase repeat sales and promote positive word of mouth. Yes, that’s true even from customers who return products!

On the other hand, when the returns process is a hassle or unfriendly, it can lead to lost sales and negative comments – potentially multiplied many times over on social media and through negative reviews. That’s why having a robust returns processing service is such an important part of your customer service plan.

At QuickBox, we provide full returns services to most of our clients:

We Build Solutions to Facilitate Your Customer Returns

During the onboarding process, we ask our clients for a statement of their returns policy, criteria for product disposal, quarantine, or return-to-stock, as well as reporting requirements to facilitate crediting and subsequent customer service actions. We’ll then devise a solution for optimal implementation of the policy, using customized packing slips or insert cards, prepaid returns labels, return merchandise authorization (RMAs), and returns reporting for policy enforcement.